LIPS4EVER PRIVACY POLICY

LIPS4EVER PRIVACY POLICY

We are committed to offering you personalised services while respecting your privacy and choices.

We have created this Privacy Policy to be transparent with you about our policies and practices relating to the collection and use of personal data you provide to or share with us during our relationship through any touchpoints you use to interact with us (e.g. in webstore, social media, digital app, events).

Please read this Privacy Policy carefully. In this Privacy Policy, you will find information on:

 Who we are

 What data may we collect about you

 How we collect or receive your data

 For what purposes we may use it,

 For how long we may keep it,

 Who we may share it with,

 How we protect it and keep it confidential

 What are your rights under the European Regulation

 How to contact us if you have any questions or concerns about our use of your personal data

WHO are we?

When we say “Lips4ever”,”Lipsense”, “SeneGence”, “us”, “our” or “we”, we refer to:

Lips4ever.eu, company with office located at Nowoursynowska 160/5 st Warsaw 02-766 Poland represented by Halina Stawińska, acting as Distributor for SeneGence International.

WHAT data may we collect about you?

“Personal data” means any information that could identify you either directly (e.g. your name) or indirectly (e.g. through a unique client ID number).

Depending on the data you provide or share with us, personal data may include information related to:

 your identity and status

 your contact details

 your personal preferences

 your purchases (online and during events)

 your online journeys (lips4ever.eu, social media pages, partners websites)

 your returns

 your requests

 your participation to our events

We invite you to keep us informed in writing of any changes to your contact details.

When we collect data, we indicate the mandatory fields Some of the data we request from you are either necessary for us to:

 Perform our contract with you (e.g. to deliver the products you have purchase);

 Provide you with the service you have asked for (e.g. to send you our newsletter); or

 Comply with legal requirements (e.g. invoicing).

If you do not provide the data marked with an asterisk, this may affect the products and services that we can provide to you.

HOW we collect or receive your data?

Lips4ever believes that you are at the heart of what we do. We love hearing from you, learning about your feedback and selecting products that you enjoy. And we know that many of you love talking to us. Because of this, there are many ways that you might share your personal data with us, and that we might collect it.

We might collect or receive data from you in the following context(s):

 Account Creation

 Newsletter and commercial communications subscription;

 Purchases;

 Online browsing;

 Marketing surveys;

 Enquiries;

 Participation to an event we organize;

Via the following touchpoints(s):

 Relationship with us during an event we organize;

 Collection forms you complete online;

 Lips4ever social media pages you visit or comment / like;

 Digital Media Advertising you click on;

 Search Engines Paid Advertising you click on;

Sometimes you give this to us directly (e.g. when you create an account, when you contact us, when you purchase from lips4ever online store).

Sometimes we collect it (e.g. using cookies to understand how you use our website or digital apps)

FOR WHAT PURPOSES we may use it?

The purpose for the processing of your data is the management of our client relationship.

It includes, depending in which context your data is collected:

 The management of your orders;

 The management of our digital communications and offers to you;

 The management of your profile;

 The management of your enquiries;

 The management of events you register and/or participate;

 The management of our website and digital apps;

 The improvement of our products and services;

The legal basis for the processing of your data can be, depending in which context your data is collected:

 Your consent;

 Our legitimate interest, which can be;

 To tailor our marketing communications;

 Improvement of our products and services;

 Fraud prevention;

 Securing our tools;

 The performance of a contract;

 Legal grounds where a processing is required by law.

Please note that when we send or display personalised communications or content, we may use some techniques qualified as “profiling”. This means that we may centralise data collected about you and analyse it to evaluate and predict your personal preferences and/or interests.

Based on our analysis, we send or display communications and/or content tailored to your interests/needs.

You have the right to object to the use of your data for “profiling” in certain circumstances. Please see “Your Rights” section below.

FOR HOW LONG we may keep it?

We only keep your personal data for as long as we need it for the purpose for which we hold your personal data, to meet your needs, or to comply with our legal obligations.

As a general principle, your personal data will be retained in our client database for a period not exceeding:

 if you are “prospect” (i.e. you have never purchased a Lips4ever product but you are interested in Lips4ever product), we keep your data for 1 year;

 if you are “client” (i.e. you have already purchased a Lips4ever product), we keep your data for the duration of our commercial relationship + 1 year;

We may retain some personal data to comply with our legal or regulatory obligations, as well as to allow us to manage our rights (for example to assert our claims in Courts) or for statistical or historical purposes.

When we no longer need to use your personal data, it is removed from our systems and records or anonymised so that you can no longer be identified from it.

WHO we may share it with

WE DO NOT OFFER OR SELL YOUR PERSONAL DATA.

WE ONLY SHARE INFORMATION:

 On a need to know basis;

 For legitimate purposes (to provide you with requested services, to comply with our legal obligations, to prevent fraud and/or to secure our tools, to improve our products and services, or after having obtained your consent to do so);

To:

ONLY LIPS4EVER GROUP

We may share some of your personal data with LIPS4EVER GROUP to harmonize and update the information you share with us, to perform statistics based on your characteristics and to tailor our communications.

We only share your personal data with LIPS4EVER GROUP for direct marketing purposes with your consent. In this context, LIPS4EVER GROUP acts as a data controller, and its own privacy notice applies.

OUR TRUSTED THIRD-PARTY SUPPLIERS

For instance, we may entrust services to:

 Third parties providing digital and e-commerce services;

 Advertising, marketing, digital and social media agencies;

 Third parties delivering a product to you;

 Third parties providing it services;

 Payment service providers and credit reference agencies;

 Third parties assisting us for customer care;

 Third parties assisting us in the organization of our events;

 Third parties securing transactions placed through LIPS4EVER.EU against fraud and misappropriation;

 Third-parties; for change of control ; for legal grounds ; with your prior consent

You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies and that we are not responsible or liable for these policies.

We may also offer you the opportunity to use your social media login. Please be aware that in such case you share your profile information with us. The personal data shared depends on your social media platform settings. Please visit the relevant social media platform and review its privacy policy.

HOW do we protect it and keep it confidential?

Is my Personal data Secure?

We take all reasonable precautions to keep your data secure.

We contractually require that trusted third parties who handle your personal data for us do the same.

Where do we store your personal data

Your data may be transferred to, accessed from, and stored outside the European Union by staff members who work for us or for one of our trusted service providers (at the moment, we do not plan to transfer data outside of the European Union area).

We do it only in a secure and lawful way, and taking steps to make sure that third parties adhere to the commitments set out in this Policy (in particular by entering into appropriate contracts based on the template adopted by the European Commission).

For further information, please contact us as per the “Contact” section below.

https://www.lips4ever.eu/home/contact-nl/

YOUR RIGHTS UNDER EUROPEAN REGULATION “GDPR”

Lips4ever respects your right to privacy: it is important that you can control your personal data. Please find hereunder a summary of the rights you have under the GDPR:

 The right to be informed

 The right of access

 The right to rectification

 The right to erasure/right to be forgotten

 The right to object to direct marketing, including profiling

 The right to withdraw consent at any time for data processing based on consent

 The right to object to processing based on legitimate interests

 The right to lodge a complaint with a supervisory authority

 The right to data portability

 The right to restriction

 The right to deactivate Cookies

PLEASE CONTACT US AT THE CONTACT DETAILS BELOW TO EXERCISE THESE RIGHTS.

Note that we may require proof of your identity and full details of your request before we process your requests above.

HOW TO CONTACT US

If you have any questions or concerns about how we treat and use your personal data, or would like to exercise any of your rights above, please contact us:

by sending us an email at info@lips4ever.eu;

or by writing to us through the contact form on lips4ever.eu

Do not hesitate to contact us if you wish to have the privacy policy in another language.



Google Analytics Addendum

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout

You can prevent data collection via Google Analytics by clicking here. An "Opt-out Cookie" shall then be applied to your website which shall prevent any future collection of your data when visiting this website.

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).



reCAPTCHA

We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google's privacy policy, please visit: https://policies.google.com/privacy?hl=en
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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